Withdrawing your winnings from Pistolo Casino is straightforward and secure. This comprehensive guide covers everything Kiwi players need to know about cashing out, from available withdrawal methods to processing times and verification requirements.
Complete KYC verification with required documents
Select your preferred NZ withdrawal option
Specify withdrawal amount within limits
Receive funds within stated timeframes
| Payment Method | Processing Time | Min Withdrawal | Max Withdrawal | Fees | Availability |
|---|---|---|---|---|---|
|
Bank Transfer
Direct to NZ bank account
|
1-5 business days | NZ$50 | NZ$10,000 | Free | Available |
|
Visa/Mastercard
Back to original card
|
3-7 business days | NZ$20 | NZ$5,000 | Free | Available |
|
Skrill
E-wallet withdrawal
|
24-48 hours | NZ$10 | NZ$15,000 | Free | Available |
|
Neteller
E-wallet withdrawal
|
24-48 hours | NZ$10 | NZ$15,000 | Free | Available |
|
Cryptocurrency
Bitcoin, Ethereum
|
1-6 hours | NZ$25 | NZ$25,000 | Network fees apply | Available |
|
Cheque
Physical cheque by post
|
7-14 business days | NZ$100 | NZ$5,000 | NZ$25 fee | Limited |
Mandatory for all withdrawals
Account verification is a legal requirement for all licensed online casinos in New Zealand. This process, known as Know Your Customer (KYC), helps protect both players and the casino from fraud and ensures compliance with anti-money laundering regulations.
Verification must be completed before your first withdrawal. The process typically takes 24-72 hours once all required documents are submitted and approved by our security team.
One of the following documents:
Document dated within last 3 months:
For card deposits:
Ensure documents are clear, well-lit, and all text is readable
Show entire document with all four corners visible in frame
JPG, PNG, PDF files up to 5MB each
Withdrawal processing times vary by method: E-wallets (Skrill, Neteller) take 24-48 hours, bank transfers take 1-5 business days, and credit cards take 3-7 business days. Cryptocurrency withdrawals are fastest at 1-6 hours. First-time withdrawals may take longer due to additional security verification.
Minimum withdrawals range from NZ$10 (e-wallets) to NZ$100 (cheque). Maximum limits vary: bank transfers up to NZ$10,000, e-wallets up to NZ$15,000, and cryptocurrency up to NZ$25,000 per transaction. VIP players enjoy higher limits and can request special arrangements for larger withdrawals.
Yes, account verification is mandatory before your first withdrawal. You'll need to provide identity verification (NZ driver's license or passport), address verification (utility bill or bank statement), and payment method verification. The process typically takes 24-72 hours once all documents are submitted.
Most withdrawal methods are free of charge, including bank transfers, credit cards, and e-wallets. Cheque withdrawals incur a NZ$25 processing fee. Cryptocurrency withdrawals may have network fees that vary based on blockchain congestion. There are no hidden fees from Pistolo Casino.
Generally, withdrawals must be made to the same method used for deposits due to anti-money laundering regulations. However, if your deposit method doesn't support withdrawals (like POLi), you can choose an alternative method after verification. Contact support for assistance with method changes.
If a withdrawal is declined, funds are returned to your casino account and you'll receive an email explaining the reason. Common causes include incomplete verification, incorrect banking details, or bonus wagering requirements not met. Contact customer support for immediate assistance resolving any issues.
Yes, you can cancel pending withdrawals before they enter final processing. Log into your account, go to the withdrawal section, and click 'Cancel' next to the pending transaction. Once processing begins (usually within 24 hours), cancellation is no longer possible.
Yes, any active bonuses must meet their wagering requirements before withdrawal. This includes welcome bonuses, reload bonuses, and free spin winnings. You can check your wagering progress in the 'My Bonuses' section of your account. Regular deposits without bonuses have no wagering requirements.
Submit withdrawals on weekdays before 3 PM NZST for fastest processing. Avoid weekends and public holidays when banks are closed.
VIP players enjoy priority processing, higher withdrawal limits, and dedicated account managers for faster resolution of any issues.
Our 24/7 support team is available via live chat, email, or phone to assist with any withdrawal questions or issues.
Pistolo Casino is committed to promoting responsible gaming. If you're experiencing gambling-related problems, please seek help immediately.